Deskripsi Pekerjaan
Are you a customer-centric leader with a passion for retail excellence? The SM Store is seeking a highly motivated and organized Customer Service Manager to join our dynamic team in Nuvali, Santa Rosa City. In this pivotal role, you will be the heartbeat of our service operations, ensuring that every customer interaction reflects our commitment to world-class service standards.
You will be responsible for overseeing the efficiency of all customer service touchpoints, managing frontline staff, and implementing strategies to maintain seamless traffic flow during peak hours. If you thrive in a fast-paced retail environment and possess the leadership skills to inspire a team toward service excellence, we want to hear from you.
Tanggung Jawab
- Oversee daily operations of all customer service desks and return counters to ensure seamless service delivery.
- Develop and implement strategies to manage customer traffic flow effectively, especially during high-volume periods.
- Mentor, train, and supervise customer service personnel to maintain high standards of professionalism and product knowledge.
- Resolve complex customer concerns and escalations with a focus on brand loyalty and service recovery.
- Analyze customer feedback and operational reports to identify areas for service improvement.
- Monitor and enforce store policies regarding returns, exchanges, and customer inquiries.
- Coordinate with floor managers and security teams to maintain an orderly and safe shopping environment.
Kualifikasi
- Bachelor’s Degree in Business Administration, Management, or a related field.
- Minimum of 3 years of experience in a customer service supervisory or management role, preferably in the retail industry.
- Strong interpersonal and communication skills with the ability to lead a diverse team.
- Proficiency in retail management software and Microsoft Office Suite.
- Proven track record in conflict resolution and high-pressure problem-solving.
- Strong organizational skills with an eye for operational efficiency.
- Willingness to work flexible shifts, including weekends and holidays.