Deskripsi Pekerjaan
Are you a customer service professional with a passion for e-commerce? Cool Brands Pte Ltd is seeking a dynamic Customer Service Manager / E-Commerce Assistant to join our remote team. In this flexible role, you'll be responsible for managing customer service operations across multiple online marketplaces while ensuring exceptional customer experiences.
As a key member of our team, you'll oversee day-to-day customer interactions, resolve inquiries efficiently, and implement strategies to enhance customer satisfaction. You'll work closely with our e-commerce platforms to ensure seamless online shopping experiences for our customers. This position offers the perfect opportunity to leverage your customer service skills in the rapidly growing e-commerce sector.
Cool Brands Pte Ltd values innovation, customer-centric approaches, and remote work flexibility. We offer a collaborative environment where your contributions directly impact our business success. If you're looking to advance your career in customer service management while exploring the dynamic world of e-commerce, this is the perfect opportunity for you.
Tanggung Jawab
- Manage customer service operations across multiple online marketplaces
- Respond to customer inquiries, complaints, and requests in a timely manner
- Monitor and analyze customer feedback to improve service quality
- Coordinate with e-commerce teams to ensure seamless order processing
- Develop and implement customer service policies and procedures
- Train and mentor customer service staff on best practices
- Collaborate with marketing and sales teams to enhance customer experience
- Generate regular reports on customer service metrics and performance
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Minimum 2 years of experience in customer service management
- Proven experience working with e-commerce platforms (e.g., Shopify, Amazon, Lazada)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Experience managing remote teams or flexible work arrangements
- Familiarity with CRM systems and customer service software
- Ability to work independently and manage multiple priorities