Deskripsi Pekerjaan
Are you passionate about the luxury travel industry and creating unforgettable experiences? Luxe Star Vacation, a premier hospitality provider in the heart of Bali, is looking for a dynamic Customer Service & Marketing Specialist to join our growing team in Kuta.
In this dual-role position, you will be the face of our brand, ensuring every guest inquiry is met with professional excellence while assisting in the execution of our digital marketing campaigns to promote our high-end vacation packages. If you thrive in a fast-paced, vibrant environment and are looking to build a long-term career in tourism, we want to hear from you.
We offer a competitive salary, performance-based bonuses, and a clear path for professional development within the luxury tourism sector. Join us and help us showcase the beauty of Bali to the world.
Tanggung Jawab
- Handle incoming guest inquiries via email, phone, and social media platforms with a focus on luxury standards.
- Maintain high levels of customer satisfaction by resolving concerns promptly and effectively.
- Assist the marketing team in creating engaging social media content highlighting our luxury vacation offerings.
- Coordinate with local vendors and partners to ensure seamless travel experiences for our clients.
- Monitor and analyze guest feedback to improve service delivery and marketing strategies.
- Support the execution of promotional campaigns and digital marketing initiatives.
- Maintain accurate records of guest communications and bookings in our management system.
Kualifikasi
- Minimum of 1 year of experience in customer service, hospitality, or travel-related marketing.
- Excellent communication skills in English and Bahasa Indonesia (written and spoken).
- Strong understanding of social media platforms and basic digital marketing trends.
- A friendly, professional, and service-oriented mindset.
- Ability to work independently and as part of a high-performing team.
- Flexibility to work in a dynamic tourism environment in Kuta, Bali.
- Degree in Hospitality, Marketing, or a related field is preferred.