Deskripsi Pekerjaan
Trans Cosmos Commerce is currently seeking a dedicated and empathetic Customer Service Marketplace Representative to join our team. We are looking for a qualified professional to cover a maternity leave position, ensuring our valued customers continue to receive the highest level of service and support.
In this role, you will serve as the primary point of contact for our clients, handling a variety of inquiries ranging from order status and product details to account management. We pride ourselves on our commitment to excellence, and we are looking for someone who can maintain our reputation for exceptional customer satisfaction. If you are a proactive problem solver with a passion for helping others, we invite you to apply.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve product-related issues and provide accurate information regarding marketplace policies.
- Assist customers with order processing, cancellations, and returns efficiently.
- Collaborate with the logistics and warehouse teams to resolve delivery issues.
- Maintain detailed and accurate records of all customer interactions and feedback.
- Adhere to company service standards and quality assurance protocols.
- Escalate complex issues to the appropriate department when necessary.
Kualifikasi
- Previous experience in customer service, call center, or retail is required.
- Experience working in an e-commerce or marketplace environment is highly preferred.
- Fluency in English and Indonesian is essential for effective communication.
- Strong interpersonal and verbal communication skills.
- Ability to work full-time hours in a fast-paced, dynamic environment.
- High school diploma or equivalent educational qualification.
- Proficiency in Microsoft Office applications and CRM software.