Deskripsi Pekerjaan
Join Pasona as a Customer Service & Merchant Executive and unlock exceptional career growth opportunities in a dynamic environment. This role is perfect for bilingual professionals fluent in Japanese and English, offering a pathway to professional advancement while serving diverse client needs. You'll be at the forefront of merchant relations, providing exceptional support that drives customer satisfaction and business success. Our comprehensive training program ensures continuous development, making this ideal for ambitious individuals seeking long-term career progression in customer service excellence.
Pasona values cultural diversity and professional growth, offering competitive compensation and a supportive workplace. You'll gain exposure to international markets while honing your communication, problem-solving, and merchant management skills. This position combines the stability of a full-time role with exciting opportunities to expand your expertise in a fast-paced, customer-centric organization.
Tanggung Jawab
- Handle customer inquiries and merchant support in Japanese and English via phone, email, and chat
- Resolve customer issues efficiently while maintaining high service quality standards
- Manage merchant accounts, including onboarding, training, and relationship maintenance
- Process transactions and ensure accuracy in documentation and records
- Collaborate with internal teams to improve service processes and merchant experiences
- Meet performance targets including customer satisfaction scores and resolution times
- Identify opportunities for process improvements and contribute to team development
Kualifikasi
- Fluency in Japanese (business level) and English (written and spoken)
- Minimum 1-2 years in customer service or merchant support role
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM systems and Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to work independently and in team environments
- Attention to detail and accuracy in documentation
- Positive attitude with customer-focused mindset