Deskripsi Pekerjaan
Are you looking for a dynamic role in a supportive environment? Ideals Recruitment is seeking a dedicated Customer Service Officer to join our team in the Central Region. We are proud to offer an inclusive opportunity where candidates without prior experience are warmly welcomed to apply. In this position, you will serve as the face of our company, ensuring our clients receive exceptional support and assistance. You will handle inquiries, resolve issues, and maintain high standards of customer satisfaction. If you are a proactive individual with strong communication skills and a willingness to learn, we want to hear from you.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints and issues efficiently to ensure high satisfaction.
- Update customer records and maintain accurate databases.
- Process orders and manage necessary documentation.
- Provide detailed product or service information to clients.
- Assist with general administrative tasks and office operations.
- Collaborate with the team to improve service processes.
Kualifikasi
- No prior experience required; fresh graduates are encouraged to apply.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a service-first attitude.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work independently and in a team environment.
- High school diploma or equivalent qualification.
- Basic computer literacy and typing skills.