Deskripsi Pekerjaan
Are you a detail-oriented professional looking to make an impact in a dynamic business environment? PTW Philippines is seeking a dedicated Customer Service Officer to join our team in Angeles City, Pampanga. In this role, you will play a vital part in our operations, ensuring seamless day-to-day sales and purchase transactions while maintaining high standards of service excellence.
You will report directly to the Operations Supervisor and Manager, acting as a key liaison in our daily workflows. We are looking for an individual who can efficiently support our sales and procurement processes, handle inquiries with professionalism, and contribute to a positive office culture. If you thrive in an administrative role and want to grow with a reputable company, this is the perfect opportunity for you.
Tanggung Jawab
- Report daily to the Operations Supervisor and Manager to align on daily operational goals.
- Support day-to-day sales and purchase transactions with accuracy and efficiency.
- Handle incoming customer inquiries via phone, email, or chat in a professional manner.
- Maintain accurate records of sales, purchases, and daily operational logs.
- Assist in inventory management and stock reconciliation as needed.
- Collaborate with the sales and procurement teams to resolve transaction issues promptly.
- Ensure all administrative documents are filed and organized correctly.
Kualifikasi
- High school diploma or Bachelor’s degree in Business Administration, Commerce, or a related field.
- Proven experience in customer service, sales support, or administrative roles.
- Strong communication and interpersonal skills (verbal and written).
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- Ability to multitask and work effectively in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Punctuality and a professional attitude towards work.