Deskripsi Pekerjaan
Are you a dedicated professional looking to make a difference? Private Advertiser is currently hiring a CUSTOMER SERVICE OFFICER to join our expanding team in Sibu, Sarawak. We pride ourselves on delivering top-notch service to our clients and are looking for an individual who shares our passion for excellence. In this pivotal role, you will serve as the face of our brand, ensuring that every client interaction is positive and productive. You will be responsible for managing customer inquiries, processing orders efficiently, and resolving any issues that may arise with a solution-oriented mindset. Our company culture values teamwork and continuous improvement, offering a supportive environment where you can thrive. We provide a competitive salary package and ample opportunities for professional development and career advancement. If you are ready to take the next step in your career and join a forward-thinking team, we want to hear from you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and face-to-face interactions with professionalism and courtesy.
- Process customer orders, returns, and exchanges accurately and in a timely manner to ensure satisfaction.
- Resolve customer complaints and issues effectively to maintain high levels of customer retention.
- Maintain and update customer records in the CRM system with precise details.
- Collaborate closely with the sales and operations team to improve overall service delivery.
- Provide detailed product information and assistance to help customers make informed decisions.
- Assist in inventory checks and store organization to ensure a smooth shopping experience.
Kualifikasi
- Minimum SPM/STPM or Diploma in Business/Marketing is preferred.
- Proven experience in customer service or retail is an advantage.
- Excellent verbal and written communication skills in both English and Bahasa Malaysia.
- Strong interpersonal skills and the ability to build rapport with diverse clients.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
- Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
- Ability to start work immediately.