Deskripsi Pekerjaan
Are you a friendly and dynamic individual looking to make a significant impact in the travel industry? PT. Citra Maharlika Lintas Wahana is actively seeking a dedicated Customer Service Officer to join our growing team in Tangerang. In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their travel needs are met with the highest level of professionalism and efficiency. We pride ourselves on delivering prime service, and we are looking for someone who embodies our customer-centric values.
As a Customer Service Officer, you will play a crucial role in managing customer relationships, resolving inquiries, and ensuring a seamless travel experience for every passenger. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about providing exceptional service. If you are ready to advance your career with a reputable company, we encourage you to apply.
Tanggung Jawab
- Assist customers with travel booking inquiries, cancellations, and modifications with a friendly and professional approach.
- Handle incoming calls, emails, and face-to-face inquiries to resolve issues promptly and effectively.
- Provide accurate information regarding travel packages, routes, and schedules to ensure customer satisfaction.
- Document all customer interactions and feedback in the company database accurately and maintain up-to-date records.
- Collaborate with the operations team to ensure seamless service delivery and identify areas for continuous improvement.
- Uphold company service standards and contribute to a positive, energetic team culture.
Kualifikasi
- Demonstrated ability to communicate effectively and interact professionally with people from diverse backgrounds.
- A friendly, dynamic, and patient personality with a strong desire to help others succeed.
- Ability to remain calm and composed when handling difficult customer situations and complaints.
- Basic computer literacy and familiarity with CRM software is a distinct advantage.
- High school diploma or Bachelor’s degree in any field.
- Willingness to work full-time, including weekends or holidays if required by business needs.