Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career with a globally recognized industry leader? MMC Success is currently seeking a highly motivated Customer Service Officer to join our dynamic team in the Central Region. In this role, you will be the primary point of contact for our diverse client base, ensuring that every interaction reflects our commitment to excellence and high-quality service.
We pride ourselves on offering a supportive work environment that values professional growth, continuous learning, and internal career development. If you are a problem-solver who thrives in a fast-paced call centre environment and enjoys helping people, we want to hear from you. We offer competitive rewards and benefits packages designed to support your professional journey and work-life balance.
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat with professionalism.
- Identify customer needs, clarify information, and provide accurate solutions or escalations to appropriate departments.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Meet and exceed individual and team-based key performance indicators (KPIs) regarding response time and customer satisfaction scores.
- Proactively address customer complaints to ensure a positive resolution and brand loyalty.
- Collaborate with cross-functional teams to streamline service delivery and improve operational efficiency.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or Degree in any field.
- At least 1-2 years of experience in a customer service or call centre environment preferred (fresh graduates with a strong service mindset are welcome to apply).
- Excellent verbal and written communication skills in English.
- Proficient in Microsoft Office Suite and comfortable navigating multiple computer systems simultaneously.
- Strong interpersonal skills with the ability to handle difficult conversations with empathy and patience.
- Ability to work rotating shifts, including weekends and public holidays, to meet business requirements.
- Proven ability to multitask and thrive under pressure in a fast-paced setting.