Deskripsi Pekerjaan
Geoservices is currently seeking a detail-oriented and professional Customer Service Officer (CSO) Staff to join our dynamic team in Jakarta Selatan. In this role, you will act as the primary liaison between our laboratory services and our clients, specifically focusing on technical inquiries related to Chemical Engineering, Chemistry, and Chemical Analysis. The ideal candidate is someone who combines excellent communication skills with a solid technical background to ensure our clients receive accurate, timely, and professional support.
You will be responsible for managing client communications, interpreting technical reports, and providing solutions that reflect the high standards of Geoservices. If you have a passion for client relations and a foundational knowledge of chemical industry processes, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for clients regarding chemical analysis services and laboratory inquiries.
- Provide accurate technical information to clients based on laboratory data and chemical engineering protocols.
- Manage incoming client requests via phone, email, and in-person consultations with a high level of professionalism.
- Collaborate with the laboratory and technical team to ensure client inquiries are resolved accurately and efficiently.
- Maintain comprehensive records of client interactions and service requests in our internal database.
- Assist in the preparation of service reports and documentation for corporate and industrial clients.
- Ensure that all service level agreements (SLAs) are met while maintaining high levels of customer satisfaction.
Kualifikasi
- Minimum Diploma (D3) or Bachelor's (S1) degree in Chemical Engineering, Chemistry, or a related field.
- Fresh graduates are welcome to apply; previous experience in Customer Service or Laboratory coordination is a plus.
- Strong understanding of chemical terminology and analytical procedures.
- Excellent verbal and written communication skills in both Indonesian and English.
- Ability to interpret technical data and translate it into clear information for non-technical stakeholders.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Proven ability to work under pressure and manage multiple inquiries simultaneously.
- High attention to detail and a customer-centric mindset.