Deskripsi Pekerjaan
Are you passionate about education and committed to delivering exceptional service? Search Avenue is seeking a dedicated Customer Service Officer to join our vibrant enrichment centre in the heart of Singapore's Central Region. In this role, you will be the first point of contact for students, parents, and visitors, playing a pivotal role in creating a welcoming, professional, and inspiring learning environment.
As the face of our enrichment centre, you will handle day-to-day administrative operations, manage inquiries, and facilitate smooth communication between our educators and the community. If you have a warm personality, strong organizational skills, and a desire to make a positive impact on a child's learning journey, we would love to meet you.
Tanggung Jawab
- Manage front-desk operations, ensuring a warm and professional welcome for all parents and students.
- Provide prompt and accurate information regarding course schedules, curriculum, and enrollment procedures via phone, email, and in-person.
- Maintain accurate student records, attendance logs, and class enrollment databases.
- Coordinate with teaching staff to ensure classroom logistics and teaching materials are prepared.
- Handle fee collection, invoicing, and basic administrative reporting with high attention to detail.
- Resolve parent inquiries or concerns efficiently to maintain high standards of customer satisfaction.
- Oversee centre cleanliness and maintain an organized environment conducive to learning.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent qualification.
- Proven experience in customer service, retail, or administrative roles, preferably within the education or enrichment industry.
- Strong interpersonal skills with the ability to communicate effectively with both parents and children.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic office management software.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.
- Fluency in English (verbal and written); proficiency in a second language is a plus.
- Candidates must be reliable, proactive, and committed to long-term growth with the team.