Deskripsi Pekerjaan
Are you a customer-focused professional looking to build your career with a global industry leader? Allianz is seeking a dedicated Customer Service Officer to join our high-performing inbound contact center team in Kuala Lumpur. In this role, you will be the voice of our brand, ensuring that every interaction reflects our commitment to excellence and high-quality service standards.
As an Inbound Customer Service Officer, you will serve as the primary point of contact for our existing customers, addressing their inquiries, resolving concerns, and providing guidance on our insurance products and services. We are looking for candidates who possess a natural passion for helping others, thrive in a fast-paced environment, and are eager to deliver exceptional customer experiences that build long-term loyalty.
This contract position offers a fantastic opportunity to gain invaluable experience within a multinational insurance organization. You will receive comprehensive training and support to ensure you have the tools to succeed while working in a collaborative and professional team environment.
Tanggung Jawab
- Manage a high volume of inbound calls professionally and efficiently, ensuring customer satisfaction is prioritized.
- Provide accurate and timely information to customers regarding their policies, claims status, and service inquiries.
- Analyze customer needs and offer appropriate solutions or guidance to resolve issues during the first contact.
- Maintain detailed and accurate records of all customer interactions in the CRM database.
- Work closely with internal departments to ensure seamless service delivery and escalations are handled appropriately.
- Consistently meet and exceed key performance indicators (KPIs), including average handling time and quality assurance scores.
- Act as an ambassador for the Allianz brand by maintaining a positive, helpful, and empathetic tone at all times.
Kualifikasi
- Minimum Diploma in any field; Bachelor’s degree is an added advantage.
- At least 1-2 years of experience in a customer service role, preferably in a call center or financial services environment.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (fluency in Mandarin is a significant asset).
- Strong problem-solving skills with the ability to remain calm and composed under pressure.
- Proficiency in Microsoft Office Suite and comfortable navigating multiple computer systems simultaneously.
- A proactive attitude with a strong commitment to delivering high-quality customer service standards.
- Ability to work on a shift rotation or flexible hours as required by the business.