Deskripsi Pekerjaan
Join SLS Bearings as a Customer Service Officer and kickstart your career in a dynamic, growth-oriented environment! We're seeking passionate individuals to manage customer inquiries, process orders efficiently, and deliver exceptional service experiences. As a key member of our vibrant team, you'll build lasting relationships with clients while resolving inquiries with professionalism and empathy. This role offers continuous learning opportunities in a supportive setting where your contributions directly impact customer satisfaction and business success. If you thrive in fast-paced environments and are committed to excellence, this is your chance to grow with an industry leader.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person channels
- Process orders accurately and maintain transaction records
- Resolve customer complaints with empathy and efficiency
- Collaborate with team members to ensure seamless service delivery
- Update customer information and maintain database accuracy
- Support sales initiatives by identifying upselling opportunities
- Adhere to company policies and service standards
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Strong communication and interpersonal skills
- Proficiency in CRM software and MS Office applications
- Ability to multitask in a fast-paced environment
- Fluency in English and Mandarin (additional languages advantageous)
- Problem-solving mindset with attention to detail