Deskripsi Pekerjaan
Are you a people-person with a passion for education and service excellence? Tien Hsia Language School, a leading institution in Singapore, is seeking a motivated and organized Customer Service Officer to join our vibrant team at our Marine Parade branch. In this pivotal role, you will be the face of our school, ensuring that both parents and students receive top-tier support as they embark on their language learning journey.
We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to delivering a seamless administrative experience. If you are detail-oriented, enjoy solving problems, and are eager to contribute to an educational environment, we want to hear from you!
Tanggung Jawab
- Serve as the primary point of contact for walk-in, phone, and email enquiries, providing accurate information about our language programs.
- Manage the end-to-end student enrolment process, including registration, data entry, and payment processing.
- Maintain accurate student records and database information with a high level of confidentiality and attention to detail.
- Provide comprehensive administrative support to the branch team to ensure smooth daily operations.
- Coordinate with parents regarding class schedules, course updates, and general feedback.
- Proactively follow up on prospective student leads to drive enrolment growth.
- Handle student queries or issues with a professional, empathetic, and solutions-oriented approach.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or equivalent qualification.
- Prior experience in customer service, retail, or administrative roles is highly advantageous.
- Strong command of English (both spoken and written) to communicate effectively with diverse parents.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer literacy.
- Able to work on weekends (if required) to support peak branch operating hours.
- Highly organized with the ability to multitask in a busy school environment.
- Cheerful, patient, and professional personality with a strong service mindset.
- Ability to work effectively both independently and as part of a team.