Deskripsi Pekerjaan
Are you a detail-oriented professional looking to make a tangible impact in a dynamic global environment? Pole To Win Malaysia is currently seeking a dedicated Customer Service Officer (Operation) to support our expanding operations across the SEA and EMEA regions. In this pivotal role, you will act as the vital link between our clients, sales teams, and internal operations, ensuring seamless service delivery and operational excellence. We are looking for someone who thrives in a fast-paced setting and is committed to maintaining high standards of customer satisfaction.
As part of our administration and support team, you will assist in streamlining workflows, managing data integrity, and providing exceptional service to our diverse clientele. If you possess a proactive mindset and a passion for operations, we invite you to join our growing team in Kulim Hi-Tech Park.
Tanggung Jawab
- Manage and respond to daily customer inquiries and support tickets with accuracy and professionalism.
- Assist the Sales Team with order processing, documentation, and coordination across the SEA and EMEA regions.
- Maintain and update customer records in the CRM system to ensure data integrity.
- Coordinate closely with logistics and internal departments to resolve delivery issues and service discrepancies.
- Prepare and analyze operational reports, including performance summaries and feedback reports.
- Identify process improvement opportunities to enhance overall operational efficiency.
- Provide training and guidance to junior team members on operational procedures.
Kualifikasi
- Diploma or Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 1-2 years of experience in customer service or operations support roles.
- Strong command of English (written and verbal) with the ability to communicate effectively with international clients.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Excellent organizational skills with a keen attention to detail.
- Ability to multitask effectively in a fast-paced, deadline-driven environment.
- Proactive problem-solver with a customer-centric approach.