Deskripsi Pekerjaan
Are you a communication enthusiast with a passion for delivering excellent customer experiences? Mega Ponsel Indonesia is seeking a dedicated and proactive Customer Service Online professional to join our dynamic team in Jakarta Barat. In this role, you will be the face of our brand, providing real-time support and solutions to our valued customers across digital channels.
We are looking for someone who excels in fast-paced environments, maintains a positive attitude under pressure, and has a deep understanding of online customer engagement. If you are tech-savvy, detail-oriented, and committed to helping customers achieve their goals, we would love to meet you.
Tanggung Jawab
- Handle customer inquiries promptly and professionally via chat, email, and social media platforms.
- Provide accurate information regarding product features, specifications, and availability.
- Resolve customer complaints with empathy and efficiency, ensuring high satisfaction scores.
- Process orders and assist customers with troubleshooting or technical issues.
- Maintain internal records and update customer data in our database accurately.
- Collaborate with the sales and marketing teams to highlight customer feedback for service improvements.
- Stay up-to-date with company policy changes and product updates to provide consistent service.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; diploma in any field is an advantage.
- Proven experience in Customer Service, Call Center, or related roles.
- Excellent communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong problem-solving skills and the ability to multitask effectively.
- Proficient in using smartphones, messaging apps (WhatsApp, Telegram), and social media management.
- Adaptable to shift work and fast-paced digital environments.
- Ability to work both independently and as part of a collaborative team.