Deskripsi Pekerjaan
We are seeking a motivated and friendly Customer Service Online to join the dynamic team at PT. Aneka Busa Indonesia. This is an excellent opportunity for fresh graduates looking to kickstart their career in a corporate environment. You will be the first point of contact for our customers, handling inquiries via various digital channels with a focus on professionalism and empathy. We offer a competitive salary range, performance bonuses, and comprehensive training programs to help you grow. Join us in delivering exceptional service and supporting our mission to provide top-quality products.
In this role, you will manage online support tickets, resolve customer issues efficiently, and ensure a positive user experience. If you are tech-savvy, detail-oriented, and eager to learn, this position offers the perfect blend of support and growth.
Tanggung Jawab
- Respond to customer inquiries via email, live chat, and social media platforms in a timely and professional manner.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Assist in processing customer orders, returns, and warranty claims accurately.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Provide product information and guidance to customers to help them make informed decisions.
- Collaborate with internal teams to ensure seamless service delivery.
- Identify and escalate complex issues to senior management when necessary.
Kualifikasi
- Bachelor’s degree in any field (Fresh graduates are highly encouraged to apply).
- Excellent written and verbal communication skills in English (and Indonesian).
- Strong computer literacy, including proficiency in Microsoft Office and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Friendly, patient, and customer-oriented attitude.
- Basic understanding of customer service principles and conflict resolution.
- Willingness to undergo training and learn new systems.