Deskripsi Pekerjaan
Are you passionate about the arts and entertainment industry? Do you thrive in dynamic environments where every day brings new challenges and opportunities to connect people with unforgettable experiences? SISTIC.com is looking for a dedicated Customer Service & Operations Officer to join our vibrant team in Singapore.
At SISTIC.com, we are the leading ticketing platform for concerts, theatre shows, sports events, and cultural performances across Singapore and the region. As a Customer Service & Operations Officer, you will play a pivotal role in ensuring our customers have seamless experiences from ticket purchase to event day.
This role offers an exciting opportunity to be part of Singapore's thriving entertainment scene while developing your career in a fast-paced, innovative company. You will work closely with our operations team, event partners, and most importantly, our valued customers who are eager to enjoy world-class entertainment experiences.
We believe in empowering our team members to grow professionally while contributing to memorable moments for thousands of event-goers. If you are someone who enjoys problem-solving, possesses excellent communication skills, and wants to be at the heart of Singapore's entertainment industry, this could be the perfect role for you.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels with professionalism and efficiency
- Process ticket bookings, modifications, and cancellations while ensuring accuracy and customer satisfaction
- Coordinate with event organizers and venue partners to ensure smooth event operations
- Resolve customer complaints and escalations in a timely and satisfactory manner
- Maintain accurate records of customer interactions and transactions in our database
- Assist in event-day operations including ticket validation and venue coordination
- Contribute to process improvements and quality assurance initiatives
Kualifikasi
- Diploma or equivalent qualification in any field
- Minimum 1-2 years of experience in customer service or related roles
- Strong verbal and written communication skills in English
- Excellent interpersonal skills with a customer-oriented mindset
- Ability to work flexible hours including weekends and public holidays
- Proficiency in Microsoft Office applications and basic data entry
- Passion for entertainment, arts, and live events is highly desirable
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously