Deskripsi Pekerjaan
Arjo, a global leader in medical devices and solutions, is seeking a dedicated Customer Service & Order Fulfilment Executive to join our dynamic team in Kaki Bukit, Singapore. In this fast-paced healthcare environment, you will be the backbone of our order processing operations, ensuring that every order is handled with accuracy, timeliness, and exceptional service.
As a key member of our customer service team, you will liaise with internal departments and external clients to deliver seamless order fulfilment from inquiry to delivery. Your role is vital in maintaining our reputation for reliability and responsiveness in the healthcare sector.
If you thrive in a high-volume setting and are passionate about supporting healthcare providers with essential equipment and solutions, this is your opportunity to make a real impact.
Tanggung Jawab
- Process incoming customer orders accurately and efficiently using our ERP system.
- Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
- Respond to customer inquiries regarding order status, pricing, and product availability.
- Resolve order discrepancies, returns, and complaints in a professional manner.
- Maintain accurate records of orders, invoices, and customer interactions.
- Collaborate with sales and supply chain teams to anticipate demand and manage inventory.
- Identify opportunities to improve order fulfilment processes and enhance customer satisfaction.
Kualifikasi
- Diploma or Degree in Business Administration, Supply Chain, or related field.
- At least 2 years of experience in customer service or order fulfillment roles.
- Familiarity with ERP systems (e.g., SAP, Oracle) and MS Office Suite.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of healthcare or medical devices industry is an advantage.