Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for excellent customer service and seamless operations? Hong Food Enterprise Pte Ltd is currently seeking a motivated Customer Service & Order Fulfilment Executive to join our dynamic team in Clementi. In this role, you will be the bridge between our high-quality food products and our valued customers, ensuring that every order is processed accurately and delivered on time.
We pride ourselves on our commitment to quality and service excellence. As part of our team, you will enjoy a competitive salary, attractive performance incentives, and a supportive work environment that values growth and efficiency. If you thrive in a fast-paced environment and take pride in your organizational skills, we would love to hear from you.
Tanggung Jawab
- Manage end-to-end customer order processing, from inquiry to final delivery.
- Provide prompt and professional support via phone, email, and live chat to resolve customer queries.
- Coordinate closely with the warehouse and logistics team to ensure timely order dispatch.
- Monitor inventory levels and update order statuses in the system in real-time.
- Handle order discrepancies, returns, or feedback with a customer-first mindset.
- Maintain accurate customer records and generate daily/weekly sales reports.
- Assist in general administrative duties to ensure smooth daily operations.
Kualifikasi
- Minimum GCE 'O' Level or Diploma in Business Administration, Logistics, or a related field.
- At least 1-2 years of experience in customer service, order fulfillment, or office administration.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic inventory management systems.
- Strong verbal and written communication skills in English.
- Highly organized with a keen eye for detail and the ability to multitask effectively.
- Positive attitude and ability to thrive in a fast-paced environment.
- Ability to work independently and as part of a collaborative team.