Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? Adecco is currently seeking a motivated Customer Service & Order Processing Specialist to join our dynamic team in the Central Region. In this pivotal role, you will act as the backbone of our operational workflow, ensuring seamless communication between clients, our internal finance departments, and the warehouse team.
This position is perfect for an organized individual who thrives in a fast-paced environment and enjoys problem-solving. You will be responsible for the end-to-end management of customer orders, providing high-quality support while maintaining rigorous administrative standards. We are looking for someone who brings a positive attitude, a proactive approach to troubleshooting, and a commitment to delivering exceptional service every day.
Join a global leader in human resources and take the next step in your career with a company that values performance, growth, and professional development. With attractive benefits including an AWS package (1.5 months) and performance-based incentives, this is an excellent opportunity for career progression.
Tanggung Jawab
- Manage the end-to-end order processing lifecycle, from initial inquiry to final delivery.
- Serve as the primary point of contact for customer enquiries, providing timely and professional resolutions.
- Coordinate seamlessly with the warehouse and logistics teams to ensure accurate and on-time shipment fulfillment.
- Process invoices and assist the finance department with billing discrepancies and documentation.
- Maintain high levels of data accuracy within the company’s internal ERP/CRM systems.
- Monitor inventory levels and coordinate stock replenishment alerts when necessary.
- Prepare periodic reports on order status, turnaround times, and customer feedback for management review.
Kualifikasi
- Minimum GCE 'A' Levels, Diploma, or equivalent professional certification.
- At least 1-2 years of experience in customer service, order processing, or administrative support roles.
- Strong proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Excellent communication skills with a customer-centric mindset.
- Ability to multitask effectively in a high-volume, fast-paced work environment.
- Strong attention to detail and ability to handle administrative documentation with high accuracy.
- Ability to work independently as well as collaboratively within a diverse team.