Deskripsi Pekerjaan
Join VADS Berhad as a Customer Service Professional in the dynamic Bangsar area of Kuala Lumpur. This role offers an excellent opportunity to develop your communication skills while supporting diverse customer needs. You'll handle inquiries across multiple channels, resolve issues efficiently, and contribute to our reputation for exceptional service. We provide a competitive monthly salary of RM 1,700 – RM 2,300 plus an additional RM 300 performance incentive. Enjoy a structured 5-day work week with 2 consecutive days off, supported by flexible 24/7 shift rotations to accommodate various schedules. This contract position is ideal for customer-focused individuals seeking growth in a fast-paced environment.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high service quality standards
- Document all interactions accurately in CRM systems for tracking and reporting
- Adhere to 24/7 shift schedules while maintaining 5-day work weeks with 2 consecutive rest days
- Meet performance metrics including response time, resolution rate, and customer satisfaction scores
- Collaborate with team members to share best practices and improve service processes
- Continuously update product knowledge to provide accurate information to customers
Kualifikasi
- Minimum SPM qualification or equivalent with strong communication skills
- Previous customer service or call center experience preferred
- Fluent in both English and Bahasa Malaysia
- Ability to work flexible shifts including weekends and public holidays
- Basic computer literacy with proficiency in CRM software
- Strong problem-solving skills and emotional intelligence
- Ability to thrive in a fast-paced environment with changing priorities
- Positive attitude with a customer-first mindset