Deskripsi Pekerjaan
Are you a passionate communicator looking to build a rewarding career in a dynamic industrial environment? ZW Packaging, a leading name in the packaging industry, is currently seeking dedicated Customer Service professionals to join our growing team in Perai, Penang. Whether you are an ambitious junior seeking a fresh start, an experienced executive looking to sharpen your skills, or a seasoned manager ready to lead, we have a place for you.
We believe in fostering talent. Our culture is built on collaboration, continuous learning, and recognizing individual contributions. As a member of our team, you will enjoy a competitive compensation package, comprehensive medical coverage, flexible working arrangements, and a clear roadmap for career advancement within our organization. If you are customer-centric, results-driven, and eager to make an impact, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for clients, ensuring high levels of customer satisfaction and retention.
- Manage end-to-end order processing, including inquiry handling, quotation preparation, and delivery coordination.
- Resolve customer complaints or technical issues promptly and professionally to maintain company reputation.
- Maintain and update accurate records of customer interactions and transactions in the company CRM.
- Collaborate with the production and logistics departments to ensure timely fulfillment of client orders.
- Provide regular reports on customer feedback and sales trends to management (applicable to Executive/Manager roles).
- Mentor and coach junior staff members to ensure quality service standards across the team (applicable to Manager roles).
Kualifikasi
- Possess at least a SPM, Diploma, or Degree in Business Administration, Marketing, or a related field.
- Excellent verbal and written communication skills in English, Bahasa Malaysia, and/or Mandarin.
- Strong problem-solving mindset with the ability to remain calm under pressure.
- Prior experience in a manufacturing or packaging customer service environment is highly advantageous.
- Proficiency in Microsoft Office Suite and basic data management software.
- A proactive attitude with a strong desire to learn and grow within the packaging industry.
- Ability to work effectively both independently and as part of a multi-functional team.