Deskripsi Pekerjaan
Are you a dedicated professional looking to build a career in a fast-paced, global environment? Outsourced Quality Assured Services Inc. is currently seeking a highly motivated Customer Service Representative to join our expanding team in the Philippines. In this role, you will be the voice of our company, ensuring that our clients receive top-tier support and that their operations run smoothly and efficiently.
You will play a critical role in maintaining service excellence by managing schedule verifications, monitoring on-site presence, and addressing client concerns with precision and empathy. We are looking for individuals who are not just problem solvers, but also proactive communicators who thrive on providing quality service and upholding our commitment to reliability.
If you are passionate about customer success, possess strong attention to detail, and want to work for a company that values your professional growth, we invite you to apply and help us continue our tradition of quality-assured service excellence.
Tanggung Jawab
- Manage and verify client schedules to ensure seamless service delivery.
- Monitor and track on-site presence of field personnel.
- Proactively communicate with clients to address inquiries and provide status updates.
- Maintain accurate records of customer interactions and service documentation in our CRM system.
- Resolve client concerns or escalations with a professional and solution-oriented approach.
- Collaborate with internal departments to refine service quality and operational efficiency.
- Participate in regular team briefings to align on performance goals and service standards.
Kualifikasi
- High School Diploma or equivalent; Bachelor’s degree is a plus.
- Minimum 1-2 years of experience in a customer service, BPO, or call center environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and proficiency in MS Office or G-Suite.
- Demonstrated ability to multitask in a high-volume work environment.
- Exceptional attention to detail and organizational skills.
- Ability to work flexible shifts, including weekends or holidays as required by business needs.