Deskripsi Pekerjaan
Join Pivotl Solutions as a Customer Service Representative and become an essential part of our dynamic team! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying the flexibility of remote work. As a growing company, we invest in our people and offer opportunities for career advancement in a supportive environment. You'll be the voice of our brand, helping customers with inquiries, resolving issues, and ensuring satisfaction. If you thrive in collaborative settings and value work-life balance, this role is your chance to make an impact while growing professionally with us.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer complaints and issues efficiently
- Process orders and provide accurate product information
- Document customer interactions and maintain detailed records
- Collaborate with team members to improve service processes
- Meet performance metrics including call quality and resolution times
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in call center or similar role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a remote setting
- Reliable internet connection and quiet workspace