Deskripsi Pekerjaan
Are you a people person with a passion for fashion? FNT Clothing Corp. is looking for a dynamic and detail-oriented Customer Service Representative to join our growing team in Manila. As the first point of contact for our valued customers, you will play a pivotal role in ensuring our brand reputation remains top-tier.
We are seeking individuals who thrive in fast-paced environments, possess excellent problem-solving skills, and are genuinely committed to delivering a world-class customer experience. Whether you are addressing inquiries, managing order statuses, or resolving concerns, your goal is to make every customer interaction positive, professional, and memorable.
At FNT Clothing Corp., we value innovation and dedication. We provide a supportive work culture where your contributions are recognized and rewarded. If you are ready to kickstart your career with a leading clothing brand, we want to hear from you!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order tracking, returns, and exchange processes.
- Maintain accurate customer records and update account information in our CRM system.
- Identify and resolve customer issues effectively by following established company policies.
- Collaborate with the logistics and warehouse teams to ensure seamless order fulfillment.
- Collect customer feedback and provide insights to the management team to improve service delivery.
- Maintain a high level of product knowledge to provide accurate recommendations to shoppers.
Kualifikasi
- Proven experience in a customer service, call center, or retail support role.
- Excellent verbal and written communication skills in both English and Filipino.
- Strong computer literacy and proficiency with CRM software and MS Office tools.
- High attention to detail and ability to multitask in a high-volume environment.
- Strong problem-solving skills with a patient and empathetic approach to conflict resolution.
- Ability to work in a shifting schedule, including weekends and holidays if required.
- Educational background (Senior High School graduate or College level/degree).