Deskripsi Pekerjaan
Are you a driven professional looking to kickstart or advance your career in the BPO industry? ConstantiKnow Inc is currently seeking a highly motivated and communicative Customer Service Representative to join our dynamic team in Quezon City. We believe in rewarding talent and dedication, which is why we offer a competitive base salary with significant earning potential through performance-based incentives.
As a Customer Service Representative, you will be the voice of our company, providing top-tier support to our global clients. You will navigate complex customer inquiries, resolve issues with precision, and contribute to a positive brand experience. We foster a culture of growth, providing you with the tools, training, and support necessary to hit your targets and maximize your monthly bonuses. If you have a passion for problem-solving and a drive to exceed goals, we want to hear from you!
Tanggung Jawab
- Manage large volumes of inbound and outbound calls in a timely and professional manner.
- Identify customer needs, research issues, and provide accurate, effective solutions.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Meet or exceed personal and team qualitative and quantitative targets.
- Document customer interactions and account updates clearly within the CRM system.
- Handle complaints by providing appropriate solutions and alternatives within time limits.
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
Kualifikasi
- At least 6 months to 1 year of experience in a BPO or customer service environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in navigating computer systems and basic software applications.
- Ability to work effectively under pressure and adapt to shifting priorities.
- Strong interpersonal skills with the ability to maintain composure during high-stress interactions.
- Willingness to work on shifting schedules, including weekends and holidays if required.