Deskripsi Pekerjaan
Are you a passionate communicator looking to accelerate your career in the BPO industry? ConstantiKnow Inc is currently seeking a highly motivated Customer Service Representative to join our growing team in Angeles City. We pride ourselves on fostering a collaborative work environment where your performance is recognized and rewarded.
At ConstantiKnow Inc, we believe that our employees are our greatest asset. While our base salary is competitive, we offer an aggressive performance-based incentive structure. The more you excel at providing world-class support, the more you earn! If you are a problem solver with a knack for delivering exceptional customer experiences, we want to hear from you.
Join a company that values your growth, provides continuous training, and offers a clear path for professional advancement. Apply today and start your journey with a team that truly cares about your success.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction through active listening and effective problem-solving.
- Document customer interactions clearly and concisely in our internal CRM system.
- Meet and exceed daily and monthly performance metrics, including average handle time and customer satisfaction scores.
- Collaborate with team leads and supervisors to identify process improvements.
- Adhere to company policies and industry standards regarding data privacy and security.
Kualifikasi
- At least 6 months of previous experience in a BPO or customer service environment (preferred).
- Excellent English communication skills, both verbal and written.
- Strong computer literacy and proficiency in navigating multiple software applications.
- Ability to work in a fast-paced environment and handle high-volume interactions.
- Strong analytical and troubleshooting skills to resolve complex customer issues.
- Ability to work flexible shifts, including weekends or holidays as required by business needs.
- High school diploma or equivalent; college degree is a plus.