Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer service? Golden Dragon Motor Sales Corp is seeking a dedicated and professional Customer Service Representative to join our growing team in Las Pinas City. As a key member of our call center, you will be the first point of contact for our valued clients, ensuring every interaction is handled with care and efficiency. This is an exciting opportunity to develop your career in a dynamic automotive sales environment while enjoying a supportive workplace culture.
You will handle inbound and outbound calls, respond to customer inquiries via multiple channels, process transactions, and resolve concerns with a solutions-oriented mindset. Our team values integrity, teamwork, and a commitment to excellence. If you thrive in a fast-paced setting and have a knack for turning challenges into positive outcomes, we want to hear from you.
We offer competitive compensation, comprehensive training, and growth opportunities for the right candidate. Join us and be part of a company that puts its customers first!
Tanggung Jawab
- Receive and manage incoming customer calls, emails, and chat inquiries regarding vehicle sales, services, and promotions.
- Provide accurate information about products, pricing, and financing options to potential and existing customers.
- Efficiently resolve customer complaints and escalate complex issues to the appropriate department.
- Process orders, appointment bookings, and follow-ups to ensure a seamless customer experience.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with sales and service teams to meet customer needs and company targets.
- Consistently achieve key performance indicators such as call quality, resolution time, and customer satisfaction scores.
- Adhere to company policies and procedures while providing professional and courteous service at all times.
Kualifikasi
- At least a high school diploma or equivalent; a college degree in Business, Communication, or related field is an advantage.
- Minimum of 1 year experience in customer service, call center, or a similar role.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities and attention to detail.
- Proficient in basic computer applications (MS Office) and willingness to learn CRM tools.
- Ability to work in shifting schedules, including weekends and holidays.
- Resides in or is willing to relocate to Las Pinas City and nearby areas.
- A positive attitude, empathy, and a genuine desire to help customers.