Deskripsi Pekerjaan
Are you a dedicated professional with a passion for helping others? Carefore Global Malaysia Sdn Bhd is seeking a dynamic Customer Service Representative to join our growing team in Petaling Jaya. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on a supportive and dynamic team environment where your contributions directly impact customer satisfaction and business growth.
We offer a competitive salary package that includes health insurance, alongside ample opportunities for career progression. If you possess a positive attitude, strong communication skills, and a genuine desire to provide exceptional service, we want to hear from you. This is a fantastic opportunity to advance your career in a forward-thinking organization that values its employees.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on delivering a superior customer experience.
- Resolve customer complaints and technical issues in a timely and professional manner to ensure high retention rates.
- Maintain accurate and up-to-date customer records in the CRM system and provide timely follow-ups.
- Communicate product information, service updates, and company policies clearly to clients.
- Collaborate with internal departments, such as sales and technical support, to ensure seamless service delivery.
- Process customer orders, returns, and exchanges efficiently while adhering to company guidelines.
- Escalate complex or unresolved issues to the appropriate management level to prevent customer churn.
- Provide feedback on common customer pain points to help improve products and service processes.
Kualifikasi
- Minimum SPM or Diploma in any field; relevant experience in customer service is a plus.
- Proven experience in a customer service or administrative role.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong problem-solving abilities and attention to detail.
- Ability to work well in a team-oriented, fast-paced, and dynamic environment.
- Proficient in using computer applications, Microsoft Office, and CRM software.
- A customer-centric approach with a positive attitude and professional demeanor.
- Valid Malaysian employment pass or ID.