Deskripsi Pekerjaan
Telexindo Bizmart is looking for a dedicated and proactive Customer Service Representative to join our growing team. In this pivotal role, you will serve as the vital link between our company and our valued clients and principals. You will be responsible for ensuring seamless communication and coordination between external stakeholders and internal departments, specifically Sales and Finance.
As a Customer Service professional at Telexindo Bizmart, you will manage the lifecycle of incoming orders, ensuring accuracy and timeliness. We are seeking an individual who thrives in a dynamic environment, possesses strong organizational skills, and is committed to delivering exceptional support to our customers. If you are detail-oriented and passionate about resolving customer inquiries efficiently, this is the perfect opportunity for you to advance your career in a professional office setting.
Tanggung Jawab
- Coordinate effectively with external parties, including customers and principals, to ensure smooth business operations.
- Liaise closely with internal teams, specifically Sales and Finance (Fa), to facilitate order processing and information flow.
- Monitor and track incoming orders to ensure timely updates and accurate record-keeping.
- Address and resolve customer inquiries and concerns professionally and promptly.
- Provide regular status reports on order progress to relevant stakeholders.
- Maintain and update customer databases with the most current information.
- Assist in resolving administrative issues related to customer accounts and orders.
Kualifikasi
- Minimum 1 year of experience in customer service or administrative support roles.
- Strong proficiency in both English and Bahasa Indonesia (verbal and written).
- Excellent communication and interpersonal skills with a customer-centric approach.
- Proficient in using Microsoft Office applications (Excel, Word, PowerPoint).
- Ability to multitask and prioritize workload in a fast-paced office environment.
- High attention to detail and strong organizational abilities.
- Familiarity with ERP or order management systems is a plus.