Deskripsi Pekerjaan
Join Willfitness Indonesia as a Customer Service Representative and become the face of our thriving fitness community! In this dynamic role, you'll be the first point of contact for our valued members, ensuring exceptional experiences while driving membership package sales. You'll handle transactional inquiries with precision, greet members with genuine warmth, and maintain accurate daily and monthly performance reports. This position offers the perfect blend of customer interaction, sales support, and administrative tasks in a fast-paced fitness environment. If you're passionate about health, customer satisfaction, and contributing to a positive workplace culture, we encourage you to apply today and grow your career with Indonesia's leading fitness provider.
Tanggung Jawab
- Process membership package sales transactions efficiently and accurately
- Provide warm, professional greetings to all members and visitors
- Handle customer inquiries regarding membership benefits and services
- Prepare daily and monthly performance reports for management review
- Uphold brand standards through consistent customer service excellence
- Collaborate with sales team to achieve membership targets
- Maintain accurate customer records and transaction documentation
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year experience in customer service or sales (fresh graduates welcome)
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong numerical accuracy for transaction processing
- Proficient in basic computer applications (MS Office)
- Positive attitude with customer-first mindset
- Ability to work flexible hours including weekends
- Interest in health/fitness industry preferred