Deskripsi Pekerjaan
Are you a natural communicator with a passion for helping others? IdeasUnlimited BPO Inc. is looking for a dedicated and empathetic Customer Service Representative to join our growing team in Polomolok, South Cotabato. In this role, you will be the voice of our brand, ensuring that every customer interaction is met with professionalism, efficiency, and a genuine desire to provide solutions.
We pride ourselves on maintaining a supportive work environment where excellence is rewarded. If you thrive in a fast-paced environment and are committed to delivering world-class service, we want to hear from you. You will work across various communication channels, helping resolve inquiries and building lasting rapport with our global clientele.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism.
- Provide prompt, accurate, and empathetic solutions to resolve customer issues or concerns.
- Maintain high levels of customer satisfaction by delivering a personalized and helpful experience.
- Document customer interactions and update account details accurately in our CRM system.
- Collaborate with team members and management to identify opportunities for service improvement.
- Meet or exceed individual and team performance metrics, including average handle time and quality scores.
- Stay up-to-date with product or service knowledge to provide precise information to clients.
Kualifikasi
- Proven experience in a customer service role or BPO environment is preferred but not required.
- Excellent verbal and written communication skills in English.
- Strong active listening skills and the ability to empathize with customer needs.
- Tech-savvy with the ability to navigate multiple software applications simultaneously.
- High school diploma or equivalent; college degree is an advantage.
- Ability to work effectively in a team-oriented, fast-paced environment.
- Reliable, punctual, and flexible to work in shifting schedules.