Deskripsi Pekerjaan
Join Klick Group as a Customer Service Representative and become the voice of our valued customers in Depok, DI Yogyakarta! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. As a key member of our retail and consumer products team, you'll handle inquiries, resolve issues, and contribute to our mission of customer satisfaction. What sets us apart? We reward excellence with performance-based bonuses after training, directly tied to your adaptability and results. This is more than a job—it's an opportunity to develop professional skills in a dynamic environment while earning competitive compensation. If you thrive in customer-facing roles and want to grow with an industry leader, apply today to join our supportive team culture.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels
- Resolve product and service issues with efficient solutions
- Process orders, returns, and exchanges accurately
- Maintain detailed customer records in CRM systems
- Collaborate with sales and logistics teams for seamless service
- Identify upsell opportunities during customer interactions
- Adhere to company policies and service standards
- Continuously update product knowledge
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Fluent in Bahasa Indonesia and English
- Strong communication and problem-solving skills
- Ability to work under pressure in fast-paced environments
- Basic proficiency with CRM software and MS Office
- Prior customer service experience is advantageous
- Positive attitude with patience and empathy
- Quick learner with adaptability to new systems