Deskripsi Pekerjaan
Join our dynamic team at Hino Finance Indonesia as a Customer Service Representative and become the cornerstone of our customer experience! In this vital role, you'll be the first point of contact for clients, ensuring their inquiries, requests, and concerns are handled with professionalism and efficiency. You'll document interactions meticulously, resolve issues within SLA timelines, and contribute to our mission of delivering exceptional financial service solutions. This position offers growth opportunities in a supportive environment where your communication skills and problem-solving abilities will directly impact customer satisfaction and loyalty.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Document all customer interactions accurately in CRM systems
- Resolve customer complaints using company-approved protocols
- Collaborate with internal departments to escalate complex issues
- Maintain detailed knowledge of financial products and services
- Adhere to service level agreements for response and resolution times
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent (bachelor's degree preferred)
- 1+ years customer service experience in financial services
- Excellent verbal and written communication skills in Bahasa Indonesia
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and collaboratively in team settings
- Customer-focused mindset with attention to detail