Deskripsi Pekerjaan
We are seeking a dedicated and professional Customer Service Representative to join the Lippo General Insurance team. In this pivotal role, you will serve as the primary point of contact for our clients, managing inquiries regarding insurance policies, claims, and general services via telephone and email. We value individuals who are customer-centric, solution-oriented, and eager to contribute to our reputation for excellence in the insurance industry.
As part of our customer service team, you will play a crucial role in ensuring client satisfaction and retention by providing accurate information and resolving issues efficiently. This position offers a dynamic work environment where your communication skills and problem-solving abilities will be put to the test daily. You will act as a bridge between the company and our valued policyholders, ensuring that every interaction leaves a positive impression. We are looking for someone who thrives in a fast-paced setting and can maintain a professional demeanor while handling high volumes of communication.
Tanggung Jawab
- Handle incoming customer inquiries via telephone and email regarding insurance products, policy details, and claims.
- Process insurance applications, endorsements, and policy renewals accurately and in a timely manner.
- Resolve customer complaints and escalations professionally, escalating complex issues to the appropriate supervisors when necessary.
- Maintain accurate and up-to-date records of all customer interactions and transactions within the CRM system.
- Provide general information about Lippo General Insurance services to both new and existing clients.
- Collaborate with internal departments such as underwriting and claims to ensure a seamless customer experience.
- Identify opportunities to cross-sell or upsell insurance products to meet business targets.
Kualifikasi
- High school diploma or Bachelor's degree in any field; Diploma holders are encouraged to apply.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong interpersonal skills with a customer-first attitude and high level of patience.
- Proficiency in using computer systems, MS Office applications, and CRM software.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Previous experience in the insurance, banking, or customer service industry is highly preferred.
- Valid driving license is a plus.