Deskripsi Pekerjaan
Join EVERTRADE SOLUTION INDONESIA as a Customer Service Representative and become the voice of our valued clients! In this dynamic role, you'll be the first point of contact for customers, delivering exceptional support through various channels. We're seeking a patient and empathetic individual to resolve inquiries, troubleshoot issues, and maintain high satisfaction standards while representing our brand with professionalism and enthusiasm.
Our ideal candidate thrives in fast-paced environments and possesses strong communication skills to handle diverse customer needs. You'll work collaboratively with cross-functional teams to ensure seamless service delivery and contribute to continuous improvement initiatives. We offer competitive compensation, comprehensive training, and a supportive workplace culture that values your growth.
Join our mission to elevate customer experiences and build lasting relationships. If you're passionate about problem-solving and committed to excellence, this is your opportunity to make a meaningful impact in a growing company.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues using established protocols
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex problems
- Identify opportunities for process improvements
- Meet performance metrics including response time and satisfaction scores
- Contribute to team training and knowledge sharing initiatives
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and MS Office applications
- Ability to work rotating shifts including weekends
- Attention to detail and accuracy in documentation
- Positive attitude under pressure