Deskripsi Pekerjaan
Join Dana Purna Investama as a Customer Service Representative and become the vital link between our company and valued clients. This dynamic role requires exceptional communication skills and a passion for problem-solving to deliver outstanding customer experiences. You'll handle inquiries, resolve complaints efficiently, and maintain accurate records while contributing to our commitment to service excellence. Our collaborative team environment offers growth opportunities and competitive benefits for dedicated professionals who thrive in fast-paced settings. If you're motivated to make a tangible impact through customer satisfaction, this position offers both challenge and reward.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints with empathy and efficiency while adhering to company protocols
- Document all interactions in CRM systems with accurate and detailed information
- Collaborate with cross-functional teams to resolve complex customer issues
- Proactively identify opportunities to improve customer satisfaction metrics
- Meet or exceed key performance indicators (KPIs) including response time and resolution rates
- Stay updated on product knowledge and service procedures
Kualifikasi
- Minimum high school diploma (SMA/Sederajat) or equivalent
- 1+ years of customer service experience in call center or similar environment
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities with attention to detail
- Proficiency in using CRM software and Microsoft Office applications
- Ability to remain calm and professional under pressure
- Positive attitude with strong interpersonal skills
- Basic understanding of customer service best practices