Deskripsi Pekerjaan
Are you a passionate communicator with a knack for problem-solving? PT TORRAS INNOVATION DEVELOPMENT is looking for a dynamic and dedicated Customer Service Representative to join our growing team in Jakarta Utara. In this role, you will be the primary point of contact for our valued clients, ensuring that every interaction reflects our commitment to excellence and innovation.
We are seeking a candidate who thrives in a fast-paced environment and possesses the ability to turn inquiries into positive customer experiences. If you have a passion for service and are looking to grow your career with an innovative company, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate and timely information regarding company products and services.
- Resolve customer complaints efficiently, maintaining a positive brand image at all times.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Collaborate with internal departments to troubleshoot and escalate complex technical issues.
- Identify and implement opportunities to improve the overall customer experience.
- Consistently meet or exceed individual and team performance targets and KPIs.
Kualifikasi
- Minimum High School Diploma or equivalent; Bachelor’s degree is a plus.
- Proven experience as a Customer Service Representative or in a similar client-facing role.
- Strong verbal and written communication skills in both Indonesian and English.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Exceptional problem-solving skills and a high degree of emotional intelligence.
- Ability to multitask, prioritize, and manage time effectively under pressure.
- Willingness to work in a rotating shift schedule if required by business needs.