Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career in a dynamic environment? We are currently seeking a motivated and energetic Customer Service Representative to join our team in Kelapa Gading. In this role, you will be the primary point of contact for our valued clients, ensuring every interaction reflects our commitment to excellence.
We believe that our team members are our greatest asset. By joining us, you will benefit from a professional yet supportive work culture, competitive compensation, comprehensive health insurance coverage, and a clearly defined pathway for professional growth and advancement. If you are detail-oriented, have a flair for problem-solving, and enjoy helping others, we would love to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate and detailed information regarding company products and services.
- Resolve customer complaints efficiently, ensuring a positive resolution and high customer satisfaction scores.
- Maintain detailed records of customer interactions and transactions in the company database.
- Collaborate with internal departments to address complex client issues and streamline service processes.
- Participate in ongoing training sessions to stay updated on product knowledge and service best practices.
- Contribute to team goals by meeting daily performance metrics and service quality standards.
Kualifikasi
- Minimum of a High School Diploma (SMA/SMK) or equivalent; Diploma or Bachelor’s degree is a plus.
- Previous experience in customer service, call center, or retail hospitality is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia.
- Strong interpersonal skills with the ability to maintain a positive and professional attitude under pressure.
- Proficiency in basic computer applications and typing skills.
- Ability to work full-time, including flexible shifts if required.
- Strong problem-solving skills and the ability to multitask effectively.
- High level of integrity, punctuality, and reliability.