Deskripsi Pekerjaan
Join Astro Indonesia's dynamic customer service team and become the voice of our valued customers! As a Customer Service Representative, you'll play a pivotal role in delivering exceptional experiences by resolving inquiries, addressing concerns, and ensuring customer satisfaction. This position offers a unique opportunity to develop your communication skills while working in a fast-paced environment where every interaction matters. Astro Indonesia provides comprehensive training and a supportive culture to help you thrive. If you're passionate about helping others and seeking a rewarding career path, we encourage you to apply and contribute to our commitment to excellence in customer service.
Tanggung Jawab
- Handle inbound customer calls, emails, and chats professionally
- Resolve customer inquiries regarding products, services, and account information
- Document all interactions accurately in the customer relationship management system
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to upsell relevant products or services
- Maintain high customer satisfaction scores and service quality standards
- Participate in ongoing training to enhance product knowledge
Kualifikasi
- Minimum high school diploma; bachelor's degree preferred
- 1+ years of customer service experience in a call center environment
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office applications
- Ability to work flexible shifts including weekends
- Customer-focused mindset with service orientation