Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career in a dynamic professional environment? Sinar Jernih Suksesindo is currently seeking a motivated Customer Service Representative to join our growing team in Jakarta Selatan. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with precision, empathy, and efficiency.
We are looking for an individual who thrives in a fast-paced environment and possesses a natural ability to troubleshoot issues while maintaining a positive, solution-oriented attitude. You will represent our brand identity, providing world-class support and contributing to our commitment to service excellence. If you are tech-savvy, articulate, and ready to take the next step in your professional journey, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a professional and helpful demeanor.
- Provide accurate and timely information regarding company services and resolve customer complaints effectively.
- Maintain detailed records of customer interactions, comments, and inquiries within the CRM system.
- Identify and escalate priority issues to the appropriate department for further investigation.
- Collaborate with internal teams to improve service processes and enhance the overall customer experience.
- Consistently meet or exceed individual and team performance targets for service quality and response time.
- Stay updated on product knowledge and internal policies to ensure consistent service delivery.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Bachelor’s degree in any field is a plus.
- Previous experience in a call center or customer-facing role is highly preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a strong advantage.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Proficient in basic computer applications and familiar with CRM or ticketing software.
- Ability to work full-time hours, including potential rotating shifts.
- Energetic, customer-focused, and eager to learn in a corporate environment.