Deskripsi Pekerjaan
We are looking for a dedicated and adaptable Customer Service Representative to join the dynamic team at Sinar Jernih Suksesindo. Located in the vibrant city of Manado, our company is committed to providing top-tier service to our valued clients. In this role, you will serve as the primary point of contact, handling inquiries with professionalism, empathy, and efficiency.
We are seeking individuals who possess strong problem-solving skills and the ability to thrive in a fast-paced, changing environment. If you are ready to make a meaningful impact and grow your career in customer support, we encourage you to apply today.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with a focus on quality and efficiency.
- Resolve customer complaints and issues promptly to ensure high levels of customer satisfaction and retention.
- Provide accurate information regarding our products and services to guide the customer experience.
- Document all customer interactions, transactions, and comments accurately in the CRM system.
- Collaborate with internal teams to address complex customer needs and improve service processes.
- Identify opportunities for upselling and cross-selling products based on customer needs.
- Adapt quickly to new policies, tools, and changing business requirements.
Kualifikasi
- Demonstrated ability to adapt quickly to changing processes and environments.
- Strong problem-solving skills and a logical approach to troubleshooting issues.
- Excellent verbal and written communication skills in English.
- High level of patience, empathy, and professionalism when dealing with diverse customers.
- Proficiency in using computer applications, including Microsoft Office and CRM software.
- Ability to work full-time and meet performance targets in a call center setting.
- High school diploma or equivalent required.