Deskripsi Pekerjaan
Mitra10 is seeking a dedicated Customer Service Representative to join our dynamic team in Tangerang Selatan. As a key member of our customer experience department, you'll be the first point of contact for clients, ensuring seamless service delivery and complaint resolution. This role offers an exciting opportunity to develop exceptional communication skills while contributing to our mission of customer satisfaction excellence. We provide comprehensive training, competitive compensation, and a supportive work environment that values professional growth. If you thrive in fast-paced settings and enjoy helping others, Mitra10 offers the perfect platform to advance your career in customer service.
Tanggung Jawab
- Deliver exceptional customer service across multiple communication channels
- Efficiently handle customer complaints and resolve issues to satisfaction
- Document customer interactions and update information in CRM systems
- Collaborate with cross-functional teams to resolve complex inquiries
- Maintain service quality standards according to company policies
- Proactively identify opportunities for service improvement
- Follow up with customers to ensure resolution effectiveness
Kualifikasi
- High school diploma or equivalent; D3/S1 preferred
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with typing speed of 25+ WPM
- Ability to work flexible shifts including weekends
- Highly responsible with strong work ethic