Deskripsi Pekerjaan
About PT Canai Indonesia International
PT Canai Indonesia International is a rapidly growing enterprise dedicated to delivering exceptional value and service within the Indonesian market. We believe that outstanding customer service is the cornerstone of our success, driving customer loyalty and fostering a positive brand image. We are committed to nurturing a supportive and professional work environment where every team member is empowered to excel and contribute to our collective goals. Join our vibrant team and be a part of a company that truly values its people and its customers.
Your Role: Customer Service Representative
We are searching for an enthusiastic and empathetic Customer Service Representative to be the primary point of contact for our valued customers in Jakarta Barat. This crucial full-time position demands a proactive individual with excellent communication skills, a keen eye for detail, and a genuine desire to assist others. You will play a vital role in shaping our customer experience, handling inquiries with professionalism, efficiency, and a friendly demeanor.
In this dynamic role, you will be responsible for a wide range of customer interactions, from answering questions and providing information to troubleshooting issues and resolving complaints. Your ability to listen attentively, respond promptly, and adhere to company policies will be key to ensuring every customer interaction is positive and productive. You will leverage your problem-solving abilities to find effective solutions, ensuring customer needs are not just met, but exceeded. This is more than just a job; it’s an opportunity to build meaningful relationships, uphold our brand's reputation, and contribute directly to customer satisfaction and business growth.
Tanggung Jawab
- Respond promptly and courteously to customer inquiries via phone, email, and chat, providing accurate and comprehensive information.
- Effectively identify and resolve customer issues, complaints, and questions with a high level of empathy and professionalism.
- Adhere strictly to company policies, procedures, and service standards to ensure consistent and high-quality customer interactions.
- Maintain accurate records of customer interactions, transactions, inquiries, and complaints using CRM software.
- Educate customers on products and services, guiding them through features and benefits where appropriate.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution for customers.
- Gather customer feedback and provide insights to management for continuous service improvement.
- Process customer requests, such as order changes, returns, or technical support, efficiently.
Kualifikasi
- Minimum 1-2 years of proven experience in a customer service or client-facing role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills in both Bahasa Indonesia and English.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- High level of empathy, patience, and active listening skills.
- Ability to multitask, prioritize, and manage time effectively under pressure.
- Strong attention to detail and ability to accurately document information.
- A positive attitude and a commitment to providing exceptional service.