Deskripsi Pekerjaan
Dharma Lautan Utama, a leading company in the maritime transportation industry, is currently seeking a highly motivated and communicative Customer Service Representative to join our team in Surabaya. In this vital role, you will act as the primary communication bridge between our internal divisions and our valued clients. We are looking for an individual who is passionate about providing excellent service, resolving inquiries with professionalism, and ensuring seamless operational flow across all departments.
As the face and voice of our organization, you will handle inbound/outbound calls, manage service inquiries, and contribute to the overall customer satisfaction index. If you are a proactive problem solver with a friendly demeanor and the ability to thrive in a fast-paced environment, we invite you to build your career with us at Dharma Lautan Utama.
Tanggung Jawab
- Serve as the primary point of contact for customers via telephone, email, and live chat platforms.
- Facilitate effective communication between internal company divisions to ensure prompt resolution of customer requests.
- Maintain an accurate and organized database of all customer interactions and feedback.
- Proactively assist customers with booking information, schedules, and service-related inquiries.
- Identify and escalate complex customer issues to the appropriate department heads.
- Follow up on customer inquiries to ensure complete satisfaction and retention.
- Contribute to the continuous improvement of service standards by providing insights from customer feedback.
- Adhere to company policies and standard operating procedures while representing the corporate brand.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Bachelor's degree in any field.
- Previous experience in a Call Center, Customer Support, or Front Desk role is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong interpersonal skills with the ability to handle challenging customer situations with patience and empathy.
- Proficiency in Microsoft Office Suite and general computer applications.
- Ability to work in a dynamic, high-volume environment and manage multiple tasks simultaneously.
- Strong problem-solving mindset with high attention to detail.
- Willingness to work in shifts if required by company operations.