Deskripsi Pekerjaan
Join Dana Purna Investama as a Customer Service Representative and become the cornerstone of our client satisfaction journey. In this dynamic role, you'll be the first point of contact for customers, delivering exceptional support through multiple channels including phone, email, and live chat. You'll resolve inquiries efficiently, address concerns with empathy, and maintain detailed records of all interactions. This position offers a collaborative environment where you'll contribute to continuous service improvement initiatives while representing our company's commitment to excellence. We provide comprehensive training on our products and systems, ensuring you're equipped to handle diverse customer needs. If you thrive in fast-paced settings and possess natural problem-solving abilities, this is your opportunity to grow professionally while making tangible impact on customer experiences.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and digital channels
- Resolve product/service issues with speed and accuracy
- Document interactions and update customer information in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities to improve service quality and efficiency
- Maintain thorough knowledge of company products and policies
- Contribute to team performance metrics and customer satisfaction goals
Kualifikasi
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills in Bahasa Indonesia
- Proficient with CRM software and Microsoft Office applications
- Strong problem-solving abilities with attention to detail
- Ability to remain calm under pressure during high-volume periods
- High school diploma or equivalent; college degree preferred
- Customer-centric mindset with patience and empathy