Deskripsi Pekerjaan
Join our dynamic team at Ganesha Operation as a Customer Service Representative and become the face of our brand! In this vital role, you'll be the first point of contact for our valued customers, delivering exceptional service experiences that build loyalty and trust. You'll handle inquiries, resolve concerns, and provide accurate product information while maintaining professional communication standards. This position offers the opportunity to develop critical communication skills while contributing to our mission of customer satisfaction excellence. If you're passionate about helping others and thrive in a fast-paced environment, we encourage you to apply and grow with our team in Kupang.
Tanggung Jawab
- Provide prompt and professional customer support via phone, email, and chat channels
- Handle customer inquiries, complaints, and requests with empathy and efficiency
- Deliver accurate product/service information to ensure customer understanding
- Document all customer interactions and maintain detailed case records
- Collaborate with internal teams to resolve complex customer issues
- Meet performance targets including response time and satisfaction metrics
- Proactively identify opportunities to improve customer experience
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year of customer service experience preferred
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in basic computer applications (MS Office, CRM systems)
- Ability to work effectively under pressure and manage multiple tasks
- Professional appearance and positive attitude
- Willingness to work flexible shifts if required