Deskripsi Pekerjaan
Join Zirconia Inc as a Customer Service Representative and become the vital link between our clients and operations. In this dynamic role, you'll manage delivery schedules with precision, coordinate seamlessly with logistics teams, and ensure exceptional customer experiences. You'll be the first point of contact for inquiries, resolve issues proactively, and maintain accurate records to support our service excellence. This position offers the opportunity to develop your communication and problem-solving skills in a fast-paced environment while contributing to Zirconia's reputation for reliability.
Our ideal candidate thrives in collaborative settings and takes pride in delivering consistent, high-quality service. You'll work closely with cross-functional teams to optimize delivery processes, handle customer feedback constructively, and identify opportunities for service improvements. If you're passionate about customer satisfaction and seeking a role where your organizational skills make a tangible impact, we encourage you to apply.
Tanggung Jawab
- Schedule and book deliveries in line with operational requirements
- Communicate delivery details with customers and logistics teams
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and service issues
- Collaborate with logistics and warehouse teams
- Maintain accurate customer interaction records
- Identify process improvement opportunities
Kualifikasi
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Proficiency in scheduling and logistics software
- Problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment